Refund & Return Policy

Refund and Returns Policy

Return Eligibility:

Our refund and returns policy allow returns within 10 days of purchase. If more than 10 days have passed since your purchase, we are unable to offer a full refund or exchange.

To be eligible for a return, the item must:

• Be unused and in the same condition in which you received it.
• Be in its original packaging.
• Include a receipt or other valid proof of purchase.

Please do not send returned products directly to the manufacturer.

Non-Returnable Items

Certain products are not eligible for return, including:

• Perishable goods such as food, flowers, newspapers, and magazines.
• Intimate or sanitary products.
• Hazardous materials.
• Flammable liquids or gases.
• Gift cards.
• Downloadable software products.
• Certain health and personal care products.

Partial Refunds

In certain circumstances, only a partial refund may be granted, including:

• Books showing obvious signs of use.
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
• Items that are not in their original condition, are damaged, or are missing parts for reasons not caused by our error.
• Items returned more than 30 days after delivery.

Refund Process

Once your returned item has been received and inspected, we will notify you by email confirming receipt of the item. We will also inform you whether your refund has been approved or rejected.

If your refund is approved, the applicable amount will be credited to your original payment method within the applicable processing period.

If you have not received your refund:

1. Check your bank or payment account again.
2. Contact your credit card company, as it may take some time for the refund to be officially posted.
3. Contact your bank, as additional processing time may apply.
4. If you have completed these steps and still have not received your refund, contact our customer service team.

Only regularly priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items that are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team for further instructions.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the return has been received, the gift credit will be issued.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves before giving it to you, any approved refund will be issued to the original purchaser. The purchaser may be notified about the return.

Return Shipping

To return a product, please contact our customer service team for return instructions before shipping the item.

You are responsible for the cost of return shipping. Original shipping charges are non-refundable. If a refund is issued, the applicable return shipping cost may be deducted from the refund amount.

The time required for an exchanged product to reach you may vary depending on your location.

For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items that are lost or damaged during shipping.

Contact Us

For questions regarding refunds, returns, or exchanges, please contact our customer service team through the contact information provided on our website.